Business Office Technician (1350 hours/year) WITC Administrative Office - Shell Lake


job description

Position Overview:

Applications are being accepted from qualified candidates for a part-time (1350 hours/year) Business Office Technician - Student Financials at Wisconsin Indianhead Technical College Administrative Office - Shell Lake. Under the supervision of the Bursar, the Business Office Technician - Student Financials is responsible for Collegewide campus billing and collection efforts. Setting up third party contracts, assisting students with pay agreements and eRefunds. This position assists in managing the daily college wide business operations and ensures that college policies and procedures are followed by making judgments regarding the integrity of data submitted online and at the campus level. This position is also responsible for collecting accurate information and data for the purpose of informed decision-making. The ability to interpret policies and apply business processes and deal with information that is sensitive or highly confidential is essential.

Required Core Abilities:

WITC seeks to employ individuals with talent, commitment, enthusiasm, strong interpersonal skills and the ability to:

  • Assess own learning and progress toward established personal and professional goals.

  • Demonstrate creativity, critical thinking, and problem-solving skills.

  • Communicate effectively in personal and group settings.

  • Contribute to a diverse, respectful, and inclusive working and learning environment.

  • Effect change and demonstrate flexibility and positive leadership.

  • Acquire and apply technology to working and learning.


1. Associate degree in accounting or related field desired. Prior related work experience in customer service and bookkeeping strongly preferred.

2. Knowledge of and proficiency in the use of a computer, computer applications and software such as email, word processing, and spreadsheet programs.

3. Ability to organize, coordinate and prioritize work with minimal supervision.

4. Ability to be detail-oriented, well-organized, to work independently on assigned tasks and to work under pressure.

5. Candidates must pass qualifying tests for the position (math, 10-key) at the time of interview.

6. Ability to obtain driver’s license and insurance coverage in accordance with College policy.

Physical Demands:

Standing, Walking (Frequently);

Sitting, handling/fingering, reaching outward, reaching above shoulders (Occasionally);

Lifting/Carrying 10 lbs. or less (Frequently), 11-20 lbs. (Occasionally);

Pushing/Pulling 12 lbs. or less (Occasionally)

Job Description:

Learner Success:

  • Assist students with setting up tuition payment plans. Assign and edit negative service indicators. Track student payments; contact students regarding non-payment. Prepare reports of non-paying students and forward to appropriate staff.

  • Make informational presentations to students and others on tuition, fees, payment plans, etc.


Operational Effectiveness:

  • Provide college wide cross-functional customer service to students, college staff and other external customers. Assess customer needs and advise prospective and currently enrolled students, using knowledge of assessment, admissions, financial aid, orientation, and registration processes and guidelines.

  • Oversee and direct the work of business office assistants and other appropriate staff.

  • Set up and maintain new corporation accounts. Authorize and create agency third party contracts in PeopleSoft for both credit and non-credit, including HSED and Youth Options.

  • Resolve billing discrepancies and issues.

  • Prepare invoices for students and agencies.

  • Send out past due notices; submit college wide students and organization account to TRIP, collection agency, or small claims.

  • Run PeopleSoft queries to monitor student and agency accounts to determine past due fees or missed payment plan installments.

Assist Campus Business Office with:

  • Cashiering

  • Third party contracting

  • Balancing and completing report of deposit

for business office service areas and

student and organization fees

  • Maintain and reconcile assigned checking

accounts and credit cards

  • Other Campus Business Office functions as


  • Participate in testing and documenting procedures for new software functionality


  • Participate in Collegewide and campus committees and teams.

  • Other duties as assigned

Posting Date: 05/13/2019

Testing Date:

Testing Time:

Testing Place: No applicant tested required for this posting.

Closing Date: 5/23/2019

Open Until Filled: No

Special Instructions to Applicants:

Your application will be considered complete when we have received a completed online application, a cover letter addressing all of the qualifications for this position, and a resume. Original or copies of official or unofficial college transcripts will also be helpful in our determining who the best candidates are to be interviewed. Please note that original transcripts will be required prior to any job offer being made. If you have any questions on the transcript requirements, Human Resources can be contacted via email at

Please mail transcripts, if unable to scan, to Human Resources:


505 Pine Ridge Drive

Shell Lake WI 54871

Please note: the College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point.

Weeks per year: 52 weeks per year

Hours per week: 25 hours per week

Salary Hiring Range: FY19 Wage Range Table Support and Technical Personnel Grade Level 1 Placement = $16.49 hour

Benefit Information: Wisconsin Retirement

Professional Development

403b Tax Sheltered Annuity/Match

More detailed information online at

To apply, visit

contact information

business: WITC
address: 1900 College Dr.
Rice Lake, WI 54868
phone: 715-234-7082 (Call Now)